Shipping Policy - All You Need to Know

Shipping Policy
Effective Date: April 5th, 2025

At Industrial Equipment Company Algeria, Morocco and Tunisia, we are dedicated to providing a seamless and efficient shipping experience.

Below is our comprehensive shipping policy, which includes important details about order processing, carriers, and international delivery.

Please review the following information carefully.

Order Processing Time

  • All in-stock orders, including Hioki products shipped from Hioki UAE stock, are processed within 1-2 business days.

  • Orders are not processed or shipped on weekends or public holidays.

Shipping Rates and Delivery Estimates

Shipping Rates:

  • Shipping charges for your order will be calculated and displayed at checkout.

Delivery Estimates:

  • Standard Shipping: 3-5 business days

  • Expedited Shipping: 1-2 business days

Please Note:

  • Delivery delays may occur due to unforeseen circumstances. We continually work with our carriers to ensure prompt and reliable service.

Shipping Carriers
We partner with reputable carriers including FedEx Freight, UPS, and SAIA to ensure reliable and secure deliveries.

Shipment Confirmation and Order Tracking

  • Upon shipment, you will receive a confirmation email with your tracking number(s).

  • Tracking information will become active within 24 hours so you can monitor your shipment’s progress.

International Shipping

  • We proudly offer international shipping, delivering our high-quality Hioki test and measurement products worldwide.

  • Hioki products are shipped directly from our stock in the United Arab Emirates to ensure prompt delivery.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • Certain products may have shipping restrictions due to size, weight, or regulatory considerations, which will be noted on the product page.

Damages and Lost Shipments

  • If your order arrives damaged, please contact our support team immediately to file a claim.

  • Retain all packaging and damaged items until the claim is resolved.

  • While we are not liable for products damaged or lost during shipping, we will assist in filing a claim with the carrier to ensure you are supported throughout the process.

Returns and Refunds
For detailed information regarding returns and refunds, please refer to our dedicated Returns & Refunds policy page.

Contact Us
For any questions concerning your order or our shipping policy, please contact us at:
Email: hello@industrial-equipment.store

We are committed to ensuring that every shipment meets our high standards for quality and reliability. Thank you for choosing Industrial Equipment Company for your Hioki test and measurement equipment needs.